Digital posers
I just read a great article by Ben Wiener, CEO of WongDoddy, on how to tell if an ad agency has really embraced digital.
He basically identified 6 criteria that can let a client know if an ad agency is for real when they say they do digital:
- They have a track record of active participation in digital conferences (such as SXSW, OMMA, and Ad:Tech)
- They have director-level or higher technology leader on staff (not an IT guy)
- They have full-time, in-house development resources (front-end and back-end developers on staff, not outsourced)
- They have digital-only clients or large Website development projects under their belt
- In addition to Account Planners, they have the digital equivalent, such as User Experience leads
- They have analytics staff (dedicated) and have invested in marketing analytics software tools
I whole-heartedly agree with Mr. Wiener’s assessment, and would take it a step further. True digital advertising capabilities require:
- In-house digital creative production capabilities (e.g. Flash programmers)
- Information Architecture and/or Content Strategy disciplines within their agency
- Client social media program expertise (concepting, developing and managing social media initiatives for clients) – and no, creating a Facebook page doesn’t cut it.
I could make a longer, more detailed list of capabilities I feel are critical to truly be digital, but I think these cover it broadly.

















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