Digital posers

January 21st, 2011

Posted by Jose Villa

1 Comment »

I just read a great article by Ben Wiener, CEO of WongDoddy, on how to tell if an ad agency has really embraced digital.

He basically identified 6 criteria that can let a client know if an ad agency is for real when they say they do digital:

  • They have a track record of active participation in digital conferences (such as SXSW, OMMA, and Ad:Tech)
  • They have director-level or higher technology leader on staff (not an IT guy)
  • They have full-time, in-house development resources (front-end and back-end developers on staff, not outsourced)
  • They have digital-only clients or large Website development projects under their belt
  • In addition to Account Planners, they have the digital equivalent, such as User Experience leads
  • They have analytics staff (dedicated) and have invested in marketing analytics software tools

I whole-heartedly agree with Mr. Wiener’s assessment, and would take it a step further. True digital advertising capabilities require:

  • In-house digital creative production capabilities (e.g. Flash programmers)
  • Information Architecture and/or Content Strategy disciplines within their agency
  • Client social media program expertise (concepting, developing and managing social media initiatives for clients) – and no, creating a Facebook page doesn’t cut it.

I could make a longer, more detailed list of capabilities I feel are critical to truly be digital, but I think these cover it broadly.

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